FREQUENTLY ASKED QUESTIONS
Frequently asked questions
How secure is shopping in Pranachy Store ?
It is completely safe to buy in our virtual store. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer). The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Which payment methods are accepted in the Store ?
We accept payment by credit card (Visa, Master card, or American Express) By check, money order, international postal money order, Western Union and PayPal.
What exactly happens after ordering ?
After placing the order, you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse next business days no later than 3 days.
Does the product have any warranty?
HSCTI replaces, repairs, or exchanges defective devices within two years from date of purchase, provided that the problem did not result from inappropriate use. This warranty does not include AC adapters, which are added for free.
What are the shipping costs ?
The fee depends on the weight of the product and place of delivery, please write us an email asking for the fee of the products you are interested to purchase.
How long will delivery take?
Do I have to pay a customs duty for the goods ordered in Pranachy ?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Pranachy Store has no influence over this procedure.
Can I buy a product without paying duties and taxes?
Yes, this service is available for the European Union only. We pay the taxes for you and the product arrives more quickly from our distributor in Budapest. The cost increases 30% Please contact us if you want this purchase option.
I am having technical difficulties and have questions regarding my product.
If your issue is not covered in the manual, We can explain through to video call the operation of the Chi Generator® although they are easy to use. Please send us an email.
In what currency are the prices?
The prices are in Us Dollars